Responsible
Gaming at 399ba
At 399ba, we believe that entertainment should always come within safe limits. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to stay in control — every session, every day.
Our Commitment to Safe Play
399ba is committed to providing a gaming environment that is not only exciting and rewarding but also safe, transparent, and responsible. We recognise that for a small number of players, gambling can shift from a form of entertainment into a behaviour that causes genuine harm — to finances, relationships, and mental wellbeing. That is why responsible gaming is not an afterthought at 399ba; it is built into the fabric of how we operate.
Every registered player on the 399ba platform has access to a full suite of responsible gaming tools that can be activated at any time from within their account settings. These tools are designed to give you meaningful control over your gambling behaviour — whether you want to set a daily deposit ceiling, take a short break from the platform, or exit permanently through a self-exclusion arrangement. None of these tools require you to justify your decision or wait for approval. They take effect promptly and cannot be reversed during any cooling-off period you have chosen.
Bangladesh has a vibrant and growing online gaming community, with players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and cities across the country enjoying cricket betting, live casino games, and slots on 399ba daily. We want that experience to remain positive and sustainable. Playing within your means — and knowing when to stop — is the foundation of responsible gaming, and 399ba will always support you in doing exactly that.
Gambling is intended solely as a form of entertainment. Never gamble with money you cannot afford to lose. Never chase losses. If gambling is causing you stress, financial difficulty, or conflict in your personal relationships, please use our self-exclusion tools or contact our support team immediately at [email protected].
Responsible gaming at 399ba covers five core areas: age verification to prevent underage gambling, deposit and loss limits to keep spending within healthy boundaries, time management tools to prevent excessive session lengths, self-exclusion options for players who need to step away entirely, and support and signposting for players who need external professional help. Each of these areas is described in detail throughout this page.
We encourage all 399ba players — whether you are a casual bettor placing a small wager on a BPL match or a regular live casino enthusiast — to read this page in full, familiarise yourself with the tools available, and set limits that reflect your personal circumstances before your next session. Responsible gaming is not a restriction on your freedom; it is an investment in your long-term enjoyment of the platform.
Responsible Gaming Tools
Every 399ba account comes with built-in tools to help you maintain control of your gaming activity. Activate any of these from your account settings at any time — no questions asked.
Set a maximum deposit amount that applies on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can reduce your limit instantly, but any request to increase a limit takes effect only after a mandatory 48-hour cooling-off period — giving you time to reconsider.
- Daily deposit ceiling (e.g., ৳500 per day)
- Weekly deposit ceiling (e.g., ৳2,000 per week)
- Monthly deposit ceiling (e.g., ৳6,000 per month)
- Limit reductions apply immediately
- Limit increases subject to 48-hour delay
Define the maximum amount you are willing to lose within a set period. When your net losses reach the threshold you have chosen, your account will be automatically restricted from further wagering activity for the remainder of that period. This tool is particularly useful for players who find it difficult to stop after a losing streak.
- Daily loss ceiling configurable in BDT
- Weekly and monthly options available
- Automatic session lock on limit breach
- Notification sent when 80% of limit is reached
Limit the total amount of time you spend on the 399ba platform per day or per session. When your chosen time threshold is reached, you will receive a clear on-screen notification and your session will be closed automatically. This tool helps prevent the loss of time awareness that can occur during extended gambling sessions.
- Set limits in 30-minute increments
- Visible session timer during active play
- Warning at 75% of session limit
- Auto-logout on limit expiry
Enable periodic on-screen reminders that display how long you have been playing, how much you have deposited, and your net win or loss position for the current session. Reality checks interrupt the flow of a session with factual information about your activity, helping you make an informed decision about whether to continue or stop.
- Configurable intervals: 15, 30, or 60 minutes
- Shows session duration, deposits, and net P&L
- One-click access to deposit limit settings
Take a short break from the 399ba platform with a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Any pending withdrawals will continue to be processed. The time-out cannot be reversed once activated; it runs to its full duration.
- 24-hour, 48-hour, 7-day, 30-day options
- Irreversible once activated
- Pending withdrawals unaffected
- Activate via account settings or support
If you feel that gambling is causing serious harm, self-exclusion allows you to close your 399ba account for a minimum period of 6 months or permanently. Once a self-exclusion is in place, 399ba will make reasonable efforts to ensure that you cannot open a new account for the duration of the exclusion. Any remaining balance will be returned to your withdrawal method after identity verification.
- Minimum 6-month exclusion period
- Permanent exclusion option available
- Balance refunded to verified payment method
- Contact [email protected] to initiate
Our Core Responsible Gaming Principles
Six pillars that define how 399ba approaches player welfare across every part of the platform — from registration to withdrawal.
Every player must be 21 years of age or older to register and play on 399ba. Age is verified during the KYC process. Any account found to belong to a person under 21 will be closed immediately and all associated funds returned.
Deposit and loss limits are not optional add-ons — they are integrated into the core account management interface and available to every player from their first session on 399ba. We actively encourage all players to set these limits during registration.
399ba's platform monitors account activity for indicators of harmful gambling patterns — such as rapidly escalating deposit frequency, repeated loss-chasing behaviour, or unusual session lengths. Accounts flagged by these systems may be contacted by our responsible gaming team.
Our support team is trained to handle responsible gaming conversations with empathy, discretion, and without judgment. Whether you want to set a limit, take a break, or discuss a concern about your gambling behaviour, you will receive a respectful and helpful response every time.
399ba does not send bonus or promotional communications to players who have activated a time-out or self-exclusion. We do not use high-pressure marketing tactics that encourage players to exceed their own stated limits or to gamble beyond their means.
If a family member or close associate of a 399ba player contacts us with a genuine concern about that player's gambling behaviour, we will take the matter seriously and investigate accordingly. Third-party welfare referrals are handled with strict confidentiality.
Warning Signs of Problem Gambling
Problem gambling can affect anyone — regardless of income, background, or experience. The following signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm. If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use 399ba's responsible gaming tools or speak to a professional counsellor.
- Gambling with money allocated for essential expenses such as rent, food, or bills
- Increasing the size of bets in order to feel the same level of excitement
- Continuing to gamble after deciding to stop, or being unable to walk away
- Returning to the platform immediately after a loss in an attempt to win it back
- Concealing gambling activity from family members or close friends
- Borrowing money or selling possessions to fund gambling activity
- Feeling irritable, anxious, or depressed when not able to gamble
- Neglecting professional responsibilities, relationships, or personal health due to gambling
- Spending more time gambling than originally intended on a regular basis
- Using gambling as a way to escape stress, anxiety, loneliness, or emotional distress
Self-Assessment Questions
Answering these questions honestly can help you evaluate whether your relationship with gambling is healthy. If your answer to two or more of these questions is "yes", consider activating a responsible gaming tool or contacting our support team.
This Platform Is For Adults Aged 21 and Above Only
399ba strictly prohibits access by individuals under the age of 21. This is not simply a policy statement — it is enforced through mandatory identity verification at the point of account registration and at the point of first withdrawal. Any account found to be registered by a person under 21 will be permanently closed and all deposited funds returned to the originating payment method. If you are a parent or guardian concerned that a minor may have accessed 399ba, please contact us at [email protected] immediately. We will investigate and act without delay.
If you share a device with younger family members, we strongly recommend enabling parental control or content filtering software on that device to prevent unauthorised access to online gambling platforms. 399ba also recommends keeping your login credentials strictly private and never allowing a minor to use your registered account under any circumstances. Sharing your account with a minor is a serious breach of our Terms & Conditions and will result in permanent account closure.
Get Help — You Are Not Alone
If gambling is causing problems in your life, reaching out is the right move. 399ba's support team is available around the clock, and there is no shame in asking for help.
399ba Responsible Gaming Support
Our dedicated support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). If you are concerned about your gambling behaviour — or that of someone you care about — please reach out. All responsible gaming communications are handled with complete confidentiality and without judgment.
Please write to us with the subject line "Responsible Gaming Request" and describe your situation. We will respond promptly with guidance and next steps tailored to your circumstances.
Bangladesh's emotional support helpline. Available for anyone experiencing distress, anxiety, or emotional difficulties — including those related to problem gambling. Operating in Bangladesh.
The Government of Bangladesh operates mental health support services through the National Institute of Mental Health (NIMH). Contact your nearest NIMH-affiliated facility for in-person counselling and support.
Gamblers Anonymous is an international peer support fellowship for individuals who believe their gambling has become a problem. Meetings and online resources are available for players across South Asia seeking community-based support.
Problem gambling affects not just the individual but their entire family. If you are a family member or close associate of someone struggling with gambling, support resources and counselling services are available to help you too.
Play Smart. Play Safe. Play at 399ba.
Responsible gaming is the foundation of everything we build at 399ba. Set your limits, know your boundaries, and enjoy the platform — cricket betting, live casino, slots, and more — with complete peace of mind.